- All payments are completed by Shopify Payments, Credit Card, or Paypal. We do not receive, store, or have access to any payment information. Products are listed in U.S. dollars, and Paypal or your credit card company provide up to date currency conversions from any other currency.
When will my package be sent?
- We get it sent out FAST! All items will be delivered to the carrier (either USPS, UPS, FedEx, or DHL) within two business days. Items are shipped Monday through Friday.
- Sometimes delivery can be fast or slow, so the USPS requires we allow up to 15 business days for delivery prior to making a claim. If your package hasn't arrived, the first step would be to contact your local post office. After that, please contact us so your order details can be reviewed. Unfortunately, we can't be responsible for the errors or delays of others in delivering your package, but will do what we can to help.
- We can NOT be responsible for lost or stolen packages.
- Sometimes there are duties, taxes or fees due depending on what country you live in. You will have to check your customs regulations and be aware that the customer is liable for these charges.
Returning Products: While it is important to us that you are happy with your purchase, this is a NATURAL PRODUCT. Due to this, there can be variances in dyes, coloration, and batches from the manufacturer. These are out of our control and we will be unable to accept returns for these reasons.
Damaged/Faulty Goods: We pride ourselves on quality control, and attempt to deliver to you only the best cork products on the market. However, if you find you've received goods that are defective, damaged, or the wrong product was sent to you as a result of our error, you may return the unopened and/or unused goods. We will either exchange them or reimburse the cost of the items. Please email us within 5 days of receiving your package, so we can establish your needs quickly. Items must be then returned within 14 days of receipt for an exchange or a full refund. To qualify for a refund the goods MUST be uncut and unused. Once inspected by us we’ll refund the amount within 14 days. Shipping amounts will not be refunded.
When returning items: We recommend you track your order, as we cannot accept responsibility for parcels lost in transit. Please pack items suitably to prevent damage in transit. Please include your name, address, order reference number, reason for the return and the action you would like us to take with all returns.
If you have any other questions, please Contact Us.